How UK07Maps handles personal information.

1. Scope and who we are

UK07Maps is a business growth and local discovery platform based in Dehradun, Uttarakhand, India. This Privacy Policy applies when you visit our website, contact us, request an audit or demo, submit or manage a business listing, engage us for an agreed service, or use a UK07Maps business communications service such as the UK07Maps Conversation Platform.

For this policy, “UK07Maps”, “we”, “our” and “us” refer to the operator of the UK07Maps website and related services. A separate written proposal, order or service agreement may include additional privacy terms for a specific engagement.

Business communications: When you contact UK07Maps directly, we handle that communication for our own services. When you contact another business that uses the UK07Maps Conversation Platform, that business generally decides why it communicates with you, what information its authorised staff enter and how they use the service. UK07Maps provides the technical platform and handles information to deliver and support the service, subject to applicable law and the relevant business arrangement. That business may also have its own privacy notice, which you should consult for information about its practices.

2. Information we collect

2.1 Information you provide

Depending on how you interact with us, we may receive your name, business name, job role, email address, telephone or WhatsApp number, location, enquiry details, service requirements, communication history and any files or information you choose to share.

2.2 Business listing information

When a business is submitted for listing, we may receive its name, category, address or service area, contact details, website and social links, opening hours, descriptions, photographs, amenities, pricing indicators and other information intended for public display. The person submitting this information must be authorised to do so.

2.3 Website, device and analytics information

Our website and analytics providers may automatically receive technical and usage information such as IP address, approximate location derived from IP, browser and device type, operating system, referral source, pages viewed, links clicked, session timing and diagnostic data. We use Google Analytics 4 and may use similar measurement tools to understand website performance and visitor journeys.

2.4 Cookies and similar technologies

Cookies, local storage, tags or similar technologies may support essential website functions, remember preferences, measure traffic, detect abuse and improve performance. You can limit non-essential cookies through available consent controls and your browser settings, although some features may then work differently.

2.5 Information from public and permitted sources

We may check business information against official websites, public business profiles, maps, directories, social pages, partners or other sources where the information is publicly available or lawfully shared. We use these checks to improve accuracy, not to bypass access controls.

2.6 WhatsApp and Conversation Platform information

When a business connects an authorised WhatsApp Business account or uses another supported communication channel with the UK07Maps Conversation Platform, information handled through that connection may include:

• the sender's and recipient's phone numbers or channel identifiers, business account and phone-number identifiers, and available contact or profile names;
• messages, replies, interactive selections and conversation history, together with message identifiers, timestamps, delivery or read status and other information supplied by the channel;
• enquiries, leads, contact records, notes, labels, assignments, follow-up tasks and other details entered by authorised business users when those features are used; and
• media, attachments or their associated references where supported by the connected channel and enabled in the service.

The information available to UK07Maps depends on the channel, the business's configuration and the features in use. Not every category is collected in every interaction. A message you send to a business through WhatsApp is also handled by WhatsApp under its own terms and privacy practices.

2.7 Business users and platform activity

For authorised business owners, administrators and staff who use the Conversation Platform, we may process account details, role and permission settings, assigned conversations, actions performed in the service, and relevant technical, security or diagnostic records. These records help us provide controlled access, operate the service and investigate errors or misuse.

3. How and why we use information

We process information for specific and lawful purposes, including to:

• provide the website, local discovery features and requested information;
• respond to enquiries and communicate about audits, demos, listings or services;
• review, create, verify, update and display authorised public business listings;
• prepare proposals and deliver, support, administer or improve agreed services;
• deliver connected business communications, route messages to authorised users, maintain conversation records and support enabled lead, task or follow-up workflows;
• understand traffic, content performance and user journeys through analytics;
• maintain data quality, platform security, backups, fraud prevention and abuse controls;
• keep necessary business, tax, contractual and support records; and
• comply with applicable law, enforce terms and protect legitimate rights.

3.1 Consent and other permitted processing

Where consent is required, we seek clear, specific and informed permission and allow it to be withdrawn through the contact details below. We may also process information where necessary to respond to your request, perform an agreed service, meet a legal obligation, address security or fraud, or for another use permitted by applicable law.

Businesses using the Conversation Platform are responsible for obtaining any permissions or consents required for their own contact collection, marketing and communications, and for providing applicable notices to their contacts. UK07Maps does not treat the availability of a phone number as permission to send promotional messages.

3.2 Communications

We may use your contact details to respond to you and provide service-related updates. Promotional communications, where sent, will follow applicable consent and opt-out requirements. You may ask us to stop marketing messages at any time; essential service communications may still be sent while a service remains active.

3.3 WhatsApp handoff from website forms

Some website forms prepare a message and open WhatsApp instead of submitting the information to a UK07Maps web server. In that flow, the information is shared only after you choose to send the message in WhatsApp. WhatsApp then processes the message under its own terms and privacy policy.

This website handoff is different from the Conversation Platform: where a business has connected an authorised WhatsApp Business account to the platform, messages sent to that connected account may be received and processed through the platform as described in Sections 2.6 and 3.4.

3.4 Conversation Platform operations

For a connected business account, we may receive channel webhook events and process them to deliver inbound messages, maintain conversation history, update message status and make relevant information available to the business's authorised users. Depending on the enabled features, the business may use the platform to assign conversations, respond to enquiries, manage leads and follow-ups, and send service or promotional communications in accordance with applicable rules and permissions.

Access within a business should be limited to users authorised by that business and the permissions configured for the service. Business users should avoid entering unnecessary or sensitive personal information into conversation notes, contact records or messages.

3.5 Testing and service reliability

We may use clearly labelled synthetic data to test software functionality and may process limited technical or diagnostic information to troubleshoot, prevent duplicate message processing, maintain reliability and investigate security incidents. Actual customer information should not be used in testing unless there is an appropriate purpose and authorisation.

4. Sharing and third parties

We do not sell personal information. We may share only what is reasonably necessary with:

• hosting, analytics, communications, security, backup and technical service providers working for us;
• Google, WhatsApp, maps, OTA, social, payment or other platforms when you request or authorise connected work;
• professional advisers, contractors or implementation partners subject to appropriate duties;
• government bodies, regulators, courts or law-enforcement agencies where disclosure is legally required; or
• a successor organisation in a genuine restructuring, merger or transfer, subject to applicable safeguards.

External websites and platforms control their own accounts, cookies, availability and data practices. Links to them do not make UK07Maps responsible for their privacy practices.

4.1 Public listings

Information marked or clearly intended for a business listing may be publicly visible and indexed by search engines. Avoid submitting private personal information for public display. Contact us if authorised listing information needs correction or removal.

Conversation Platform messages and private contact records are not intended to be published as business listings merely because a business uses both services.

4.2 International processing

Some technology providers may process or store information outside India. Where this occurs, we use reputable providers and take reasonable steps to apply contractual, organisational and legal safeguards required by applicable law.

4.3 Connected messaging and infrastructure providers

When the Conversation Platform is used with WhatsApp, Meta and WhatsApp process relevant communications and account information as providers of the WhatsApp service. UK07Maps may use Cloudflare for hosting, request handling, event queues and database infrastructure. The information made available to each provider depends on the relevant service and configuration. Their own terms and privacy notices may also apply.

4.4 Access by a connected business

A business using the Conversation Platform and its authorised users may access messages, contact records and related information associated with that business's connected accounts. The business is responsible for managing its users' access and for its own use, disclosure and retention of the information it handles. UK07Maps may access service information where reasonably necessary to provide agreed support, maintain security or meet legal obligations, subject to the applicable arrangement.

5. Retention and security

We retain information only for as long as reasonably necessary for the purpose collected, an active service or listing, dispute resolution, security, backup cycles, and legal, accounting or contractual obligations. Retention periods can vary by record type. When information is no longer required, we take reasonable steps to delete, anonymise or securely isolate it.

For the Conversation Platform, retention can also depend on the connected business's service arrangement, its lawful instructions and the records needed for message delivery, audit, security, troubleshooting or legal compliance. Deleting a contact or message in one system may not immediately remove copies held by an independent messaging provider or records that must temporarily remain in backups or security logs. We do not promise a fixed deletion period where one has not been established for the relevant service.

We use proportionate administrative, technical and organisational safeguards designed to reduce unauthorised access, loss, misuse or alteration. These may include access controls appropriate to the service, verification of incoming messaging requests, and segregation of business data. No internet transmission or storage system can be guaranteed completely secure, so please do not send sensitive information unless it is necessary and an appropriate channel has been agreed.

6. Your rights and choices

Subject to applicable law and reasonable identity verification, you may ask us to:

• explain or provide a summary of the personal information we process about you;
• correct, complete or update inaccurate information;
• erase information that is no longer required or withdraw consent for consent-based processing;
• address a privacy grievance or clarify how a request was handled; and
• support other rights available under applicable data-protection law, including nomination where applicable.

Some requests may be limited where retention or processing is required by law, necessary for legal claims, security or fraud prevention, or relates to another person's rights. We will explain the applicable reason when we cannot fully complete a request.

If you communicated with a business using the Conversation Platform: that business may be the appropriate first contact for requests about its messages, contact records or marketing preferences. You may also contact UK07Maps using the details below. We will review requests concerning information we handle and, where appropriate, coordinate with or refer the request to the relevant business or provider. You can ask the business to stop promotional messages or use any applicable opt-out mechanism.

6.1 Children

UK07Maps is designed for businesses and general audiences and is not intended to knowingly collect personal information directly from children. If you believe a child has provided personal information without appropriate parent or lawful guardian involvement, contact us so we can review and take suitable action.

6.2 Keeping information accurate

Please provide accurate information, do not impersonate another person, and tell us when important details change. Business representatives should ensure they have authority to submit information about the business and its contacts.

7. Changes to this policy

We may update this policy when our services, technology or legal obligations change. Revisions will be posted on this page; we may identify the date of a revision separately. The effective date displayed above remains 30 August 2026 unless we expressly change it. If a change materially affects how previously collected information is used, we will take additional steps where required by law.

8. Privacy and grievance contact

For access, correction, deletion, consent withdrawal or a privacy grievance, contact:

Please describe your request and provide enough information for us to identify the relevant interaction. We may ask for reasonable verification before acting to protect your information.